1. Who we are
MNM Express is a Leicester-based removals and freight business. This policy explains how we handle personal data we collect when you contact us, request a quote, or book a job.
2. What we collect
- Your name
- Email address
- Phone number
- Collection & delivery addresses (including postcodes)
- Job details (items, dates, special instructions)
3. Why we collect it
We use this data solely to fulfil your booking — quoting, scheduling, contacting you about the job, completing the move, and providing aftercare. We do not sell your data, and we do not share it with third parties for marketing purposes.
4. How long we keep it
Job records are retained for up to 7 years for accounting, tax, and insurance purposes (HMRC requirement). After that, personal data is securely deleted.
5. Your GDPR rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure (subject to legal retention obligations)
- Object to processing or withdraw consent
- Lodge a complaint with the ICO (ico.org.uk)
6. Cookies & analytics
This website uses minimal essential cookies only. No third-party advertising or tracking cookies are set without your consent.
7. Contact
For any data protection enquiry, email mnmxpress.uk@gmail.com or call 07578 005637.